ITIL is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
ITIL® Lifecycle Service Design (SD) Course Objectives
- Focus on the managerial and control aspects of the operational environment with regard to Continual Service Improvement.
- Educate IT Professionals in the value of IT Service Design.