Course Schedule

Module 1, Units 1 -4 Unit 1 - Overview

• IT4IT™ Reference Architecture, its approach, its intended use for organizations and the intended use for suppliers of IT management products and services.
• The IT Value Chain and its characteristics

Unit 2 - Definitions of key terms used in the IT4IT™ Reference Architecture

• Service Lifecycle Data Object (Data Object)
• Value Chain
• IT Value Chain
• Value Stream
• Functional Component
• Service Model Backbone Data Object
• Relationship
• System of Record

Unit 3 - IT4IT™ Basic Concepts

• A brief description of the scope, benefits and activities of the IT4IT™ Value Streams
• Functional components and data objects and their relationships
• The concept of the four pillars anchoring the IT Value Chain
• Service lifecycle data objects, key and auxiliary data objects
• The characteristics and components of the IT4IT™ Functional Model

Unit 4 - IT4IT™ Core

• How the IT4IT™ Reference Architecture uses the value stream concept
• The five levels of IT4IT™ abstractions
• How the OMG definition is aligned with service lifecycle data object artifacts

Module 2, Units 5 - 8  Unit 5 - The Strategy to Portfolio Value Stream

• The objectives and benefits of the Strategy to Portfolio (S2P) value stream
• The Key Performance Indicators supporting the critical success factors for S2P
• The purpose and the key data objects associated with S2P functional components

Unit 6 - Request to Deploy Value Stream

• The objectives and benefits of the Request to Deploy (R2D) Value Stream
• The Key Performance Indicators supporting the critical success factors for R2D
• The purpose and the key data objects associated with R2D functional components

Unit 7 - Request to Fulfil Value Stream

• The objectives and benefits of the Request to Fulfill (R2F) Value Stream.
• The Key Performance Indicators supporting the critical success factors for R2F.
• The purpose and the key data objects associated with R2F functional components.

Unit 8 - Detect to Correct Value Stream

• The objectives and benefits of the Detect to Correct (D2C) Value Stream
• The Key Performance Indicators supporting the critical success factors for D2C
• The purpose and the key data objects associated with D2C functional components